Case studies

What manual testing finds that scanners miss

Real audits, real findings. Every case study here follows the same process we run for clients: an automated scan first, then full manual testing with a keyboard and NVDA, on the real site.

Want the aggregate picture instead of individual audits? See our State of UK Ecommerce Accessibility 2026 data report, based on 115 sites.

Published audits

UK skincare & beauty retailer

The checkout blocker that excluded keyboard users from paying by PayPal

Zero critical issues on the scan. Manual testing found PayPal was completely unreachable by keyboard at checkout, and removing a cart item gave screen reader users no confirmation it had worked.

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UK fashion & homeware retailer

The two core shopping functions that didn't work without a mouse

The scan found six real issues. Manual testing found the category dropdown menus don't open by keyboard at all, and the price filter can't be operated by keyboard either, with product prices never announced to screen readers.

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UK stationery & gift retailer

The navigation menu that covered every product for keyboard users

Zero critical issues on the scan. Manual testing found every navigation dropdown opens on focus and the final one never closes, covering filters and products, and the cart tells screen reader users it's empty right after an item is added.

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Want to know what we'd find on yours?

Start with the free automated scan to see the surface-level issues, or enquire about a full manual audit of your checkout and login flows.